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RETURNS & EXCHANGES
We are dedicated to bringing you an unparalleled shopping experience, from start to finish. We are confident you'll find our products to be of the highest quality. If you are not completely satisfied with a product, you may return it to our fulfillment center for a complete refund.
 
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
 
Valley Supply Center
36-18 Greenpoint Avenue
Long Island City, NY 11101
 
If you wish to contact us in regard to order status, please be sure to have your order number available when you call.
 
Please keep these important points in mind:
  • TILE AND KRAFTMAID PRODUCTS ARE NON-REFUNDABLE. SOME PRODUCTS MAY BE SUBJECTED TO RESTOCKING FEES.
  • ALL KRAFTMAID PRODUCTS ARE NOT RETURNABLE ONCE THE ORDER IS SHIPPED
  • Products must be returned within 30 days of the date they were shipped out, in their original packaging, unopened and in resellable condition.
  • You must include the packing slip and all original packaging materials.
  • Shipping/handling fees and gift option charges are refunded only if the product is defective, being recalled, or was misshipped by VALLEYSUPPLYCENTER.COM.
  • We cannot accept CODs for returned merchandise.
  • In the case of shipping damages, please contact the carrier or our customer service department.
  • Credit will be issued by check to the address indicated on the customer's invoice.
  • We will issue a refund within 30 business days of receiving and processing your return.
DO NOT RETURN ITEMS TO VALLEYSUPPLYCENTER.COM BY AIR MAIL
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